FAQ’s

How to Care for Silver & 14K gold Jewelry
To keep your  jewelry looking its best, please refer to these simple care tips:

Tip 1 – Remove jewelry before doing any task that involves chemicals such as chlorine.

Tip 2 – Use a polishing cloth or fine felt to polish silver and 14k gold jewelry.

Tip 3 – Store the wrapped silver and 14k gold jewelry in a cool, dry place where it is protected from light and air.

Tip 4 – Use plain alcohol or vodka to help reduce greasy film on diamond jewelry prior to any other cleaning done.

Refund Processing
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 7 to 10 business days to process upon receipt of the item.

Again, please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives @customerservice@ElegantHawaiianJewelry.com

Damaged or Defective Items
At ElegantHawaiianJewelry.com we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged or defective item please contact us at customerservice@ElegantHawaiianJewelry.com with your order number ready and a customer service representative will be happy to help you! 

Refund & Exchange Policy
Our goal is to make sure you are 100% happy with your purchase. If you are not satisfied with this purchase, you may send a copy of this invoice with the merchandise back to us for refund within 30 days from the invoice date.Payment Options
ElegantHawaiianJewelry.com offers customers several credit card payment options.

We accept ONLY Visa, MasterCard, and American Express.

You must provide us with a working phone number in order for us to contact you to confirm your order and in case of problems with your order.

Your browser and ElegantHawaiianJewelry.com  secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your credit card purchase from ElegantHawaiianJewelry.com, simply notify your credit card provider in accordance with its reporting rules and procedures.30 Day Money Back Guarantee
ElegantHawaiianJewelry.com jewelry should meet or exceed your expectations. However, if you are not completely satisfied, we are pleased to offer a thirty (30) day return policy on all purchases.

With ElegantHawaiianJewelry.com no purchase is complete until you are satisfied. We are confident that upon receipt of your merchandise you will find that it matches your order exactly. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of ship to date for the full purchase price minus shipping and handling fees.

Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Please include its proper documentation and return in its original box for a full refund of the purchase price (shipping, insurance and handling charges are not refundable).

 

 

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